Support Center

Most of our products come with a standard 1-year manufacturer warranty. Extended warranty options are available for purchase at the time of sale. Premium products may include longer warranty periods - please check the specific product page or contact our sales team for details.
What it usually covers
1. Faulty internal components
2. Defects in materials
3. Product not working as intended right out of the box.
4. Factory assembly issues
What it does NOT cover
1. Physical damage (drops, cracks, liquid damage)
2. Wear and tear
3. Improper installation or misuse
4. Power issues, voltage fluctuations
5. Damage caused by third-party accessories or repairs

Yes! We offer professional installation services for all our products. Our certified technicians will set up your equipment, configure it according to your requirements, and provide basic training to your staff. Installation can be scheduled at your convenience.

The choice of ribbon depends on your printing surface and durability requirements. Wax ribbons are ideal for paper labels with minimal abrasion. Wax-resin ribbons work well on coated papers and offer better scratch resistance. Resin ribbons are recommended for synthetic materials requiring high durability. Contact our team for personalized recommendations.

We accept various payment methods including cash, bank transfers, credit cards (Visa, MasterCard, American Express), and K-Net. For corporate accounts, we also offer credit terms subject to approval. Contact our sales team to discuss payment options for your business.

For in-stock items, we offer same-day or next-day delivery within Kuwait City and surrounding areas. Delivery to other areas typically takes 2-3 business days. For special orders or items not in stock, delivery usually takes 5-10 business days depending on availability. Expedited shipping options are available.

Absolutely! We provide comprehensive after-sales support including phone and email support, on-site technical assistance, software updates, and maintenance services. Annual Maintenance Contracts (AMC) are available for businesses requiring regular support and preventive maintenance.

The thermal printhead is considered a consumable item and is covered by warranty for a maximum period of one month only. The warranty applies exclusively to manufacturing defects and is valid for 30 days from the date of purchase or installation, whichever is earlier.

In the case of printhead installation:

• Original printheads: One-month warranty from invoice date
• Compatible printheads: One-week warranty from invoice date

Note: No warranty claims will be accepted after the applicable warranty period has expired.