Frequently Asked Questions

Warranty & Support Policy

At Gold Star Computer Co., we stand behind the quality of the products we provide. Please review our standard coverage terms below:

1. Standard Product Warranty

• Coverage: Most hardware products include a 1-Year Manufacturer Warranty.

• Scope: This covers manufacturing defects only (hardware failure under normal operating conditions).

• Exclusions: This does not cover physical damage, liquid spills, power surges, or unauthorized repairs.

2. Thermal Printhead Coverage

Thermal printheads are high-precision components that experience natural wear during the printing process.

• Classification: Printheads are considered consumable items.

• Warranty Period: Covered by a 1-Month Warranty from the date of purchase.

• Maintenance Tip: To maximize the life of your printhead, we recommend cleaning it with an alcohol swab every time you replace the ribbon or label roll.

How to Claim Warranty Support

If you encounter a technical issue with your equipment, please follow these steps:

1. Verification: Ensure you have your original purchase invoice.

2. Initial Support: Contact our technical team at 99141024 for remote troubleshooting. Many issues can be resolved via a quick calibration or settings adjustment.

3. Service Center: If the issue persists, visit our showroom in Hawally (Shop No 9, Mezzanine, Zeina Center 2, Ibn Khaldun Street) for a formal inspection.

Our Technical Commitment

Remember, we provide free technical support for the installation and configuration of all products purchased from us. Our goal is to ensure your business remains operational without interruptions.